MAA PROGRAM MANAGER

Job Type: Full-time
Job Location: Scottsdale, AZ or Remote

COMPANY SNAPSHOT

Are you passionate about the power of data to connect brands to the consumers who need them the most? Does working on a team of high-energy, collaborative and strategic thinkers who strive to improve health outcomes sound excellent to you? If so, consider Medicx. We provide commercialization data and analytics software and services that enable pharmaceutical and healthcare brands to better profile, reach and engage with target audiences and maximize the value of marketing investments. Our offices are fast-paced, dynamic and challenging environments where we see our coworkers as friends.  

POSITION SUMMARY

As the Medicx Audience Access (MAA) Program Manager, you will be dedicated to improving the experience and execution of MAA both internally and with external clients. MAA is a Media Audience product licensed to clients. Medicx proprietary Micro-Neighborhood® Platform generates custom segments and delivers to client platforms for use in the execution and management of their media campaigns.

This role will own all aspects of program operations including Program and Partner support through execution of daily tasks, systems roadmaps and implementation, reporting, budget management, escalations, and vendor management. You will partner internally across teams (Finance, Sales, Operations, etc) to improve the efficiency of MAA in support of driving ownership and advocacy for Medicx.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As the MAA Program Manager, you’ll be responsible for:

  • Defining program operations strategy that is fully standardized across all clients to support the execution of the MAA program
  • Executing detailed project plans to support the management of MAA program launch and daily operations, tests, pilots and projects
  • Using industry standards for process mapping and needs analysis to establish and detail program system and process requirements in partnership with cross functional team
  • Identifying continued areas of improvement and optimization needed to increase scale, automate workflows, reduce manual efforts and improve efficiencies
  • Owning the creation and maintenance of Program processes as they relate to external partners
  • Identifying and implementing optimizations and efficiencies at scale and partner with teams to identify solutions
  • Managing critical business activities such as audience access and delivery, pricing execution and validation, vendor management, dashboard accuracy and publication, billing validation, etc
  • Collaborating with cross-functional teams to influence operational execution and deliver program solutions
  • Owning and managing the strategic initiatives roadmap and reporting
  • Partnering with cross functional team to define the scope and feature prioritization for systems and reporting supporting the MAA Program
  • Partnering to deliver analytics and customized/automated reporting on program goals, objectives, and efficiencies
  • Maintaining close contact with internal stakeholders and clients throughout all phases of projects (solicits feedback, validates requirements, obtains approvals, achieve consensus on implementation plans)
  • Preparing and participating in quarterly business review meetings
  • Creating executive level communications while being in the details of all aspects of the programs. Maintain strong partnerships with Sales, Finance and Business Operations teams
  • Managing vendor relationships and activities including budgets

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Bachelor’s degree or equivalent experience Master’s degree preferred
  • Minimum of 3+ years of experience in an Operations focused role; Channel, Agency, and/or Media experience preferred
  • Demonstrated success in process design and implementation
  • Proven project management and organizational skills including ability to manage multiple projects simultaneously
  • Budget management experience
  • Comfort working with large amounts of sophisticated data sets and ability to multi-task
  • Strong excel skills and BI visualization tool experience
  • Exceptional verbal and written communication skills
  • Strong sense of teamwork, collaboration, and the ability to work effectively with other teams
  • Ability to effectively influence without authority, drive consensus, and take others on the journey
  • Passion for the customer experience, self-motivation, and the ability to operate with a great sense of urgency, under limited direction and extremely tight timelines
  • Ability to drive progress under immense degree of ambiguity and be comfortable working in an unstructured environment
  • The ability to see the big picture while deeply understanding the details. Expertise in making the sophisticated simple; both in verbal communications and in developing and designing processes
Equal Employment Opportunity
Medicx Health is an equal opportunity employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state, and local laws and regulations. By way of example, discrimination on the basis of race, ethnicity, color, religion, ancestry, national origin, citizenship, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation physical or mental disability, medical condition, genetic information (including test results), status as a Vietnam-era or special disabled veteran, uniform service member status, political affiliation, union membership, gender identity or gender expression, or any other characteristic protected by applicable law is prohibited.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

TO APPLY

Click on the button below to submit your cover letter and resume if you are interested in being considered for this position.